ZGRANDE LTD – Sales & Refund Policy
Effective Date: 01/01/2030
Last Updated: 01/01/2025
This Sales & Refund Policy outlines the terms and conditions for purchasing products and services from ZGRANDE LTD. By making a purchase, you agree to comply with this policy.
1. About ZGRANDE LTD
Company Name: ZGRANDE LTD
Company Registration Number: 16205331
Registered Office: 17, Cambridge Road, Kingston, Surrey, KT1 3NG, United Kingdom
Email: info@zgrande.com
ZGRANDE LTD provides interactive gaming consultancy, AI-powered software solutions, digital content (PDF guides, training materials), and professional coaching services.
2. Payment Methods
ZGRANDE LTD accepts payments through the following methods:
💳 Credit/Debit Cards: Visa, MasterCard
💰 PayPal (Company-verified business account)
🏦 Wise (International Transfers)
All transactions are processed in USD ($) unless otherwise stated. Customers are responsible for any currency conversion fees or bank transaction charges.
3. Digital Products & Services Covered Under This Policy
This policy applies to purchases made through ZGRANDE LTD’s platform, including:
✔️ Gaming Coaching & Consultancy (Live coaching sessions, play-with-a-pro services)
✔️ Digital Content (Strategy PDFs, video training courses)
✔️ AI-Powered Software & Tools (Game development assets, analytics software)
✔️ Subscription Plans (Monthly & yearly gaming consultancy memberships)
4. Refund & Cancellation Policy
4.1 One-Time Purchases (Digital Content & Software)
📂 Non-Refundable After Download:
Once a digital product (PDF, eBook, video tutorial, software tool) is purchased and downloaded, refunds are not available due to the nature of digital goods.
📌 Refunds Allowed Only If:
- You did not receive the product due to a technical issue.
- There was an incorrect charge or billing error.
- The product does not match the description provided.
4.2 Coaching & Play-With-A-Pro Sessions
📅 Refund Policy for Coaching Services:
💡 Cancellation at least 24 hours before the session: Full refund or reschedule
💡 Cancellation within 24 hours: No refund (except in emergencies)
💡 No-show (User did not attend session): No refund
Refunds are not provided for coaching sessions if the user fails to attend or is dissatisfied due to personal performance during the session.
📌 Rescheduling:
Users may request to reschedule a session once without additional charges if notified at least 24 hours in advance.
4.3 Subscription Plans (Monthly & Yearly Memberships)
📆 Cancellation & Refund Policy:
- Monthly Subscriptions: Refunds are not available once the subscription has started. Users may cancel anytime, and access remains valid until the billing cycle ends.
- Yearly Subscriptions: Partial refunds are available within the first 7 days of purchase if the user has not accessed premium content.
- Auto-Renewals: Users are responsible for managing their subscription status to prevent unwanted charges.
📌 To cancel a subscription, contact: [Insert Contact Email]
5. Chargebacks & Payment Disputes
Users must contact ZGRANDE LTD’s support team first before initiating a chargeback or payment dispute.
📌 Unauthorized chargebacks may result in:
🚫 Account suspension until the dispute is resolved.
🚫 Legal action for fraudulent claims in accordance with UK consumer protection laws.
If a dispute is found in favor of ZGRANDE LTD, the user may be permanently banned from purchasing future services.
6. Taxes & Additional Fees
All purchases are exclusive of VAT or sales tax, unless specified. Customers are responsible for:
✔️ Any applicable local taxes
✔️ Currency conversion fees charged by their bank
✔️ Processing fees from third-party payment providers
7. Technical Issues & Product Support
For digital content and software tools, users are encouraged to:
📧 Contact support at [Insert Contact Email] for technical issues.
🔄 Re-download the product in case of corruption or lost files.
🆘 Request troubleshooting assistance for software compatibility problems.
Refunds will not be provided for technical issues caused by:
❌ User error or device compatibility issues
❌ Failure to follow installation or usage instructions
8. Modifications to This Policy
ZGRANDE LTD reserves the right to modify or update this policy at any time. Users will be notified via:
📧 Email notification for major changes
🌍 Website announcement for minor updates
If you continue using our services after policy updates, you accept the new terms.
9. Contact Us
For refund requests, payment issues, or disputes, contact:
📧 Email: info@zgrande.com
🏢 Office Address: 17, Cambridge Road, Kingston, Surrey, KT1 3NG, United Kingdom
By making a purchase, you acknowledge that you understand and agree to the terms outlined in this Sales & Refund Policy.